• Patient Accounts Supervisor

    Job Locations US-CA-Hayward
    Job ID
    Location Site
    Regular Full-Time
  • Overview

    Under the direct supervision of the Sr. Billing Revenue Cycle Manager, the Patient Accounts Supervisor will provide analytical support to establish and achieve revenue cycle goals and objectives and layout strategy on how to improve collection from Self-Pay patients. As a collaborative position, the Patient Accounts Supervisor interfaces with physicians, medical assistance, front desk, finance and IT staff to ensure the timeliness and accuracy of the patients’ billing. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance and disciplining employees; addressing complaints and resolving problems. In essence, the Supervisor will assist in achieving the goal of providing the Standard of Excellence in providing quality care to our patients.   

    The Supervisor will be part of the monthly Billing Revenue Cycle Meetings and will report on development, plans, and issues in this expanded area of health center operations.


    1. Supervise Patient Accounts Receivable clerks.
    2. Provide leadership, communications, facilitation, and reporting on all aspects of TVHC’s patient flow and recommend a plan on how to improve.
    3.  Responsible for all aspects of the day-to-day supervision and leadership of Patient Account Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging.
    4. Interview candidates and make hiring recommendations and decisions.
    5. Complete monthly yearly staff evaluations.
    6. Monitor staff scheduling and adherence to time and attendance protocol.
    7. Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.
    8. Identify performance deficiencies and opportunities and implement action plans as needed.
    9. Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, the Revenue Cycle department and management.
    10. Timely completion of tasks referred by staff, Revenue Cycle Department, our outsource billing party PMG and/or management.
    11. Monitors, on a daily basis, the NextGen EHR Medical Manual Pending Charges report to ensure all billable self-pay charges are captured and submitted in a timely manner to maximize cash flow. This may require working in conjunction with medical providers.
    12. Accurately performs manual posting of patient payments using Daily Cash Log Receipts Reports received from the Administration and/or Finance Department.
    13. Work closely with the Receivable and Collection Clerks in the collection of Patient Receivable balances.
    14. Assists in generating, reviewing and mailing patient statements on a monthly basis.
    15. Performs routine follow-up and error correction on unpaid insurance claims and takes appropriate action to resolve problems causing delay in reimbursement.
    16. Review accounts to be forwarded to our Collection Agency for accuracy and compliance.
    17. Analyzes and processes credit balance report in accordance with established
      guidelines. Identifies when refunds are necessary are follows appropriate
      procedures to process the refund in a timely manner.
    18. Review uncollectible accounts for possible write off and submits to CFO for approval.
    19. Identifies necessary adjustments and submits to Sr. Billing Revenue Cycle Manager for review/approval.
    20. Assists in processing billing record requests from 3rd party entities.
    21. Works on returned mail correspondence regarding patient accounts.
    22. Works on special projects as assigned by Sr. Billing Revenue Cycle Manager.
    23. Works with Front Desk/Eligibility staff to address patient billing concerns and payment errors.
    24. Respond and process incoming correspondence in a timely manner.
    25. Attends staff meetings and in-service training sessions as scheduled: reads, understands and follows those procedures relevant to the assigned duties and responsibilities. Advises the Revenue Cycle manager of any difficulties in either understanding or performing the assigned tasks.
    26. Maintains current knowledge of payor requirements
    27. Demonstrates commitment to, and understanding of, TVHC’s Service Excellence Standards, by modeling service excellence in all internal and external relationships, addressing service excellence deficits in staff, and in performance of all duties and responsibilities of this position.

    Perform other duties as may be necessary and essential to accomplish the mission of TVHC and the goals and objective of these areas of activity.




    1. High school graduate or equivalent. Associates degree in accounting or related field preferred




    1. Two years’ experience in AR and working in customer service environment, preferably health care

    2. Ability to create and edit Excel spreadsheets

    3. Ability and willingness to share information and train people at many levels on improving patient services and attaining the Standards of Excellence at TVHC.

    4. Treats all patients/clients with respect and courtesy; respect the patients/clients rights to confidentiality and works cooperatively with other members to the professional a non-professional staff.


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