• Case Manager I

    Job Locations US-CA-Hayward
    Job ID
    Location Site
    Family Support Services
    Regular Full-Time
  • Overview

    Family Support Services is comprised of five programs - AFLP, TCM, Cal Learn, Alameda County Public Health Home Visiting, and Cal-SAFE programs. The service area for this program is Southern Alameda County comprised of Hayward, and the Tri-Cities (Union City, Newark and Fremont).


    Adolescent Family Life Program (AFLP):

    AFLP is funded through the State Maternal and Child Health Branch to provide comprehensive case management services and supportive counseling.

    Targeted Case Management (TCM):

    TCM consists of case management services that assist Medi-Cal-eligible individuals within specified targeted groups to access needed medical, social, educational, and other services. TCM service components include needs assessment, setting needs objectives, individual services planning, service scheduling, crisis assistance planning, and periodic evaluation of service effectiveness. Case management services ensure that the changing needs of the Medi-Cal-eligible person are addressed on an ongoing basis and appropriate choices are provided from the widest array of options for meeting those needs.

    Cal Learn Program:

    Cal Learn is a mandatory program that provides the same AFLP case management services described above. The Alameda Social Services Agency refers teens. Eligible teens must be under the age of 19, pregnant and/or parenting and without a high school degree or GED and receiving Cal WORKS (cash aid). Cal Learn offers transportation, childcare and needed school supplies.

    Alameda County Public Health Home Visiting Program (ACPH):

    ACPH Home Visiting is a program that is funded by the California’s Proposition 10 tobacco tax monies and other county funds. The program supports health, development and well-being of young children throughout their first 5 years. More intensive family centered services utilizing a multi-disciplined approach are provided in a variety of settings. Teens and young adults are identified and referred by a Hospital Outreach Coordinator (HOC) from local hospitals. These case management services are offered to all AFLP clients as well.

    California School Age Families Education (Cal-SAFE) Program:

    Cal-Safe program is a comprehensive, integrated, community-linked, school-based program that serves expectant and parenting students and their children. The Cal-SAFE Program is designed to improve the educational experience, increase the availability of support services for enrolled students, and provide child care and development services for their children. TVHC and Cal-Safe facilitate parenting education and support groups on campus which pregnant and parenting students can attend.


    The Family Support Services Case Manager primary responsibilities will be the following: participation on the multi-disciplinary team, home visits to the clients, group facilitation, conducting psychosocial assessments, conducting child development assessment, and developing and coordinating individual service plans.



    • Provide case management services to 28 families each month. Adhere to visit standards defined in contract scopes of work.
    • Develop individual service plans with each client to meet the health, psychosocial, educational, vocational and financial needs of pregnant and parenting adolescents and their families.
    • Monitor client progress to determine effectiveness of service delivery and to assess progress towards individual goals and objectives.
    • Conduct psychosocial assessments with pregnant and parenting clients.
    • Present client cases at weekly multi-disciplinary team meetings to assess needs and develop interventions.
    • Provides supportive counseling as needed and assess and make all appropriate outside referrals.
    • Conduct home visits with clients to maintain communication and assess the adolescent and their children’s living environment.
    • Maintain client information and case documentation in a confidential and professional manner.
    • Link clients to the school system for enrollment into high school or continuation programs, junior high school or post-secondary education/vocational programs.
    • Assess the entitlement of childcare, transportation and ancillary services for Cal Learn clients.
    • Provide clients with knowledge about pregnancy, child development, parenting, nutrition, family planning and educational options.
    • Participate in maintaining a network of services and resources for clients in Southern Alameda County.
    • Assist with outreach services to identify and bring in eligible clients into the program.
    • Participate in Every Child Counts Trainings.
    • Perform other duties as may be required.



    • Bachelor’s degree in social work, psychology, or related field, or equivalent.
    • Previous experience working with adolescent population.

    Job Preferences:

    • Bilingual in English/Spanish preferred.


     Required Skills:

    • Desire to work with an ethnically diverse adolescent population.
    • Excellent verbal communication skills, demonstrated by ability to communicate effectively and relate congenially to students, families, school employees, providers, etc.
    • Excellent written communication skills, demonstrated by clearly written documentation, service plans, reports, memos, etc.
    • Able to meet case documentation requirement regarding content and timeless.
    • Understands the importance of, and able to preserve, client confidentiality.
    • Nonjudgmental and highly ethical.
    • Knowledge and understanding of health information related to parenting and pregnancy.
    • Able to work on effectively independently and as a team member with co-workers and other agency staff. Cultural sensitivity and sensitivity to issues specific to adolescents.
    • Ability to work on interdisciplinary basis with school system and health teams.
    • Have valid California Drivers License, auto insurance, and accept travel assignments on the job as needed directed by the program.


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