The Family Support Services unit of TVHC provides both intensive case management and outreach to families residing within southern Alameda County (comprised of Hayward, Union City, Newark, Fremont, San Leandro and San Lorenzo). Under the direct supervision of the Senior Director of Population Health the Family Support Services (FSS) Senior Program Manager is primarily responsible for the management, contracts and program activities monitoring, development, implementation and coordination of case management programs, maintaining relationships with funding sources and associated services. The incumbent is accountable for the performance of the case management team, ensuring quality services are being delivered according to standard protocols, quality assurance and productivity measures.
The FSS SR Program Manager’s primary responsibilities are as follows: administration and monitoring of program Memorandums of Understanding (MOUs); supervising staff plan, develop and where appropriate, facilitate FSS department team meetings, serve as a liaison between FSS and the TVHC Executive Management Team; maintain liaison with other departments (Clinical Division, Finance, etc.) as needed and represent FSS at relevant agency meetings. The position requires the ability to effectively lead staff in all areas of program compliance, addressing all performance issues in a timely manner so as to not compromise access to program services. The FSS SR Program Manager will produce regular activity reports to document progress, track client satisfaction / outcomes, and reflect the use of best practices model of therapeutic case management services at TVHC. As a liaison to external stakeholders, the position requires attendance and participation at various program related meetings, trainings, etc.
THE FSS CASE MANAGEMENT PROGRAM
TCM consists of case management services that assist Medi-Cal-eligible individuals within specified targeted groups to access needed medical, social, educational, and other services. TCM service components include needs assessment, setting needs objectives, individual services planning, service scheduling, crisis assistance planning, and periodic evaluation of service effectiveness. Case management services ensure that the changing needs of the Medi-Cal-eligible person are addressed on an ongoing basis and appropriate choices are provided from the widest array of options for meeting those needs.
As a FSS SR Program Manager for the FSS Case Management Program duties will include:
Education and Experience: