As a member of the IT Department, the IT Support Technician performs tasks to provide support and ensure reliability and functionality of desktop PCs, laptops, printers and other equipment on the TVHC Local Area Network(s). The position also assists in the proper use and access to various software products in compliance with all IT policy requirements. This client centered role works to assure a positive user experience throughout the IT ticketing process, from submission to resolution, while tracking urgency of requests according to priority of the issue(s). The position also serves as a liaison to other IT services, escalating user concerns to the appropriate level as needed to bring problem to full resolution. This position involves phone-based help desk support as well as onsite hands-on desktop support for incident and request tickets.
This full-time;benefited position working 40 hours per week, typically Monday through Friday (may include some periodic evening and Saturday hours). The ideal candidate has excellent customer service skills working with diverse populations.
We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, 403(b) retirement savings plan.