• Manager of Youth Health Services

    Job Locations US-CA-Hayward
    Job ID
    2018-1251
    Location Site
    HAYWARD -HWD
    Category
    Management
    Type
    Regular Full-Time
  • Overview

    POSITION SUMMARY:

    Tiburcio Vasquez Health Center (TVHC) is a multi-service, multi-disciplinary healthcare provider addressing the individual needs of local communities in Alameda County.  Services include integrated primary medical, dental, and behavioral care, nutritional, and health education for patients.  Our Manager of Youth Health Services focuses on the needs of the children and high-school age youth we serve in the community and is the primary administrative contact in charge of oversight and management for all school-based services throughout the TVHC system. The Manager is accountable to the COO for all administrative aspects at the school-based health centers that affect patient-flow, productivity, billing and reimbursements for services at the site(s).  The Manager works collaboratively with the Associate Medical Director for Pediatrics to ensure all pediatric and adolescent services are being provided appropriately according to best practices.  As the primary point person for school-based services, the Manager also represents TVHC in community meetings, national and statewide adolescent policy and school-based health center meetings, also coordinating resources with county-agencies and other CBOs.

     

    Responsibilities

    DUTIES AND RESPONSIBILITIES:

    • Administration supervision of the on-site supervisors/managers of the school-based/school linked health services sites.
    • Oversees process improvement initiatives at all school-based clinics.
    • Writes grants, memoranda and correspondence as needed.
    • Provides regular presence at the various sites to maintain an awareness of daily operations, clinic flow and clinic/school interactions affecting each site, and to intervene when necessary.
    • Coordinates planning and managing of partnerships with school districts, the County Health Services Agency and schools, in the development and construction of health centers at school-based sites. 
    • Assists in the development and implementation of existing and new program curricula.
    • Assists in the development and implementation of program documentation and client files in a confidential and professional manner with State guidelines and regulations.
    • Maintains staff stability, which includes participation in the hiring, training, development/coaching, evaluation, discipline and termination of staff, and meeting periodically with the on-site coordinators to provide direction and support to various staffing issues.
    • Promotes community visibility of school-based/school linked health program activities.
    • Assures medical protocols and clinic systems are in place and are being followed; is responsible for ensuring all staff are trained in Personnel Policy and Protocol, and that all TVHC policies and procedures are followed accordingly.
    • Creates and maintains good working relationships with clinic staff and community organizations.
    • Works with TVHC leadership in developing new community/high school based clinics or expanding current ones.
    • Stays abreast of research and development regarding health education and mental health for youth and adolescents. 
    • Monitors client records and staff documentation; works with staff to ensure compliance with all applicable standards of quality and legal/regulatory norms and requirements; works on quality improvement initiatives with the Director of Corporate Quality and Compliance and Human Resources.
    • Trains new pediatric/adolescent site leaders in program development and supervision.
    • Coordinates and conducts meetings and case-conferences with School-Based/School Linked Health Services team members, peer counselors and peer educators, certificated staff and other service providers as needed. 
    • Performs all duties and services in full compliance with TVHC’s Service Excellence Standards.
    • Attends national and statewide school based health center and adolescent policy meetings and conferences.
    • Work with school districts, school and community stakeholders to leverage funding for school-based programs and events.
    • Creates and maintains linkages between school districts, Alameda County Health Care Services Agency, the school administration, and other community based organizations.
    • Performs other duties as may be assigned by TVHC senior leadership.

     

    Qualifications

    EDUCATION AND EXPERIENCE:

    • Bachelor’s degree in public/community health, counseling, psychology, social work, or job related field, or similar experience.
    • Two or more years of supervisor experience.
    • Experience working with pediatric and/or adolescent populations adequate to demonstrate knowledge and understanding of special needs of that population.
    • Two or more years of experience working with ethnically diverse populations adequate to demonstrate knowledge and sensitivity to issues of cultural differences.
    • Experience working in a school based setting or teen center setting connected to a licensed FQHC community clinic highly desirable.
    • Two or more years in case management and counseling experience preferred.
    • Two or more years experience working with parents of adolescents preferred.
    • Experience in community or youth organizing preferred.

     

    • QUALIFICATIONS:
      Bilingual preferred.
    • Computer literate, prefer experience with MS Windows, Outlook, Microsoft Word and Excel; experience with social media and new media for the purposes of connecting with youth populations highly preferred.
    • Culturally sensitive and demonstrated ability and enjoyment in working with ethnically diverse adolescent populations.
    • Understands issues particular to adolescent populations, including adolescent development and health issues.
    • Understands principles of, and can implement, the peer leadership and youth empowerment model.
    • Understands principles of, and can implement violence prevention and conflict resolution strategies, pertaining to reducing racial bias, school based violence, interpersonal student conflicts.
    • Understands principles of community health outreach.
    • Knowledge of relevant resources, such as city, county and state welfare and social services programs and agencies.
    • Non-judgmental, highly ethical and able to maintain strict confidentiality.
    • Excellent communication skills, both written and verbal.
    • Ability to work independently and as a member of a team.
    • Ability to manage and coordinate budgets and other administrative resources.
    • Ability to supervise and manage staff and administrative programs. 

     

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