Training and Organizational Development Manager

US-CA-Hayward
Job ID
2017-1154
HAYWARD -HWD
Category
Administration
Type
Regular Full-Time

Overview

Looking for an opportunity to make A DIRECT IMPACT within an organization that serves to engage its staff in helping to meet our mission? We provide community-based health care that continually strives to provide excellence in everything it does and this individual will play a significant role in helping to achieve that goal.

 

Tiburcio Vasquez Health Center (TVHC) is a leading non-profit community health center that has provided comprehensive medical, dental, and mental health care since 1971 that primarily serves the community's underserved population.  TVHC is located in Hayward, California and is part of the beautiful San Francisco East Bay.

 

Reporting to Executive Vice-President/Chief Administrative Officer (EVP/CAO), will primarily be responsible for assisting the EVP/CAO in the implementation of a strategic vision to drive performance improvement in the areas of employee engagement, development and training, organizational quality and communications. Leads critical decision making that drives change transformation and assists in the strategy execution to support the overall vision of TVHC. Has direct involvement in project management and performance measurement of corporate projects. In collaboration with the VP/CAO, designs, leads and implements employee training and development program.

 

This individual will initiate and promote a culture of continuous improvement by connecting, rationalizing and maturing all of our improvement efforts into an effective and cohesive program. This role will develop an integrated practice of supporting organizational-wide improvement programs/projects, as well as further develop our strategic, training and employee engagement activities.  

 

Benefits of working full time at TVHC:

  • Monday through Friday
  • 100% employee only medical coverage including no co-pays/deductions (spouse and dependent coverage available)
  • Dental and Vision (spouse and dependent coverage available)
  • Generous PTO
  • 13 paid holidays
  • Flexible Spending Accounts
  • 403(b) retirement savings plan

Responsibilities

  • Collaborate with EVP/CAO to create a training program for TVHC based on strategic plan and in collaboration with other health center leaders and staff
  • Develop, support development, or procure curricula and content for training and technical assistance program, and in areas that touch upon a wide range of areas of relevance to TVHC departments
  • Source partners, content suppliers, and consultants for training and technical assistance programs
  • Fulfill ad hoc training and technical assistance needs based on time and resource availability
  • Build and manage infrastructure to support the development and deployment of the annual training program, including
  • Management of logistics, including scheduling systems, event registration and attendee management, meeting room coordination, audio-visual systems, and food provision, with an emphasis on self-service tools to support the training and technical assistance programs of other departments
  • Assists with development of TVHC’s organization-wide key strategic plans and manages the oversight of their progress.  Drives objective-setting and execution of the projects with the objective to optimize efficiencies and use of resources
  • Oversees individual and/or group training and instructional programs, using instructor-led, web-based and blended learning courses, self-paced or self-guided instructional guides, and/or multimedia training methods and formats
  • Evaluates learning effectiveness and implements program improvements to ensure they reflect industry best practices and meets organizational needs
  • Collaborates with HR, Quality, Compliance, and Communications and Marketing, subject matter experts and management to assess needs and identify performance improvement solutions
  • Conducts testing and pilots performance improvement solutions and other processes necessary to evaluate the effectiveness of training courses, materials, and job aids
  • Responsible for successful project implementation by defining effective performance objectives and the implementation of organizational-wide business plans
  • Advises and coaches management and supervisors on implementing performance improvement strategies
  • Provides mentoring in the use of leadership skills and organizational best practices and processes tools, ensuring transfer of knowledge and creating a culture of continuous improvement
  • Reviews results from annual Customer/Staff Satisfaction Surveys within areas of program responsibility, aggregating data, analyzing survey trends and working collaboratively with program staff regarding follow-up activities and improvements, as required
  • Assists with the formulation, implementation and monitoring of corrective actions to ensure program improvement including but not limited to: policy/procedure development and review, systems development and review, establishing benchmarks, personnel assignments, training, etc., tracking the implementation of corrective actions providing follow-up, as needed
  • Identifies and facilitates process improvement projects, training/workshops to drive cultural change
  • Develop budgets and cost analysis to determine project feasibility
  • Responsible for specific deliverables, outcome indicators, and performance-measurement indicators for assigned projects

Qualifications

Education:

  • Bachelor's degree in Education, Communication, Organizational Development, Business, Organizational Development, Public Health, or related degree; or equivalent

General Skills Required:

  • 2+ years of change management experience (this may include; process, organization, communication, and/or learning improvement experience) is a distinct plus
  • Proven experience in developing and implementing training programs; proficient in organization development; ability to manage multiple projects in a consultative, efficient and effective manner in a highly collaborative and diverse environment. Strong interpersonal and relationship-building skills. Strong customer service focus and adeptness to interact with and influence all levels within the organization
  • Ability to learn new skills and to quickly absorb new information
  • Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement
  • Strategic thinking - Ability to think about, assess, view, and create the future for themselves, others and an organization that they lead
  • Ability to develop a change leadership strategy based on a situational awareness of changes and the groups impacted
  • Effective Change Management – Ability to lead an organization effectively through changes to deliver positive business results
  • Time Management - Managing one's own time and the time of others
  • Effective decision making through data gathering and options analysis
  • Lead continuous improvement projects through cross-functional team facilitation and project management
  • Outstanding communication skills with audiences of all levels
  • Ability to develop a set of actionable and targeted change leadership plans, including a communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan

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