Under the supervision of the Integrated BH Clinical Supervisor, the BH Services Care Coordinator is an essential member of the primary care - behavioral health care team. The position is responsible for promoting improved access and care management for clinic patients who have medical and behavioral health care needs. This position includes being a single point of contact to receive warm hand offs from external behavioral health care agencies and facilitates care transitions between the specialty mental health system and the primary care medical/health home. This position also promotes timely and coordinated internal communications among clinic primary care providers, behavioral health specialist, consulting/treating psychiatrists and patients. In order to maximize patient access and provider productivity, this position also collaborates with clinic staff, manages provider schedules and client appointments, follows up with no shows, facilitates warm hand offs between medical and behavioral health care staff, and provides referrals for community resources to support whole person health. This position utilizes the electronic health care record and population management tools, to collect data, communicate with providers and produce reports to support collaborative care, improved health outcomes and program compliance. The positions also produces and is responsible for weekly panel management reporting and distribution, and other key reporting for the Integrated BH Programs at TVHC.
The Healthcare Coordinator - BH Services Care Coordinator has a lead role in the design, implementation and monitoring of clinical care programs to ensure the highest utilization for optimal health outcomes in affected patient groups. This may include but is not limited to planning of clinical protocols related to BH, Chronic Care, and other health conditions, internal promotion through health education and leading of discussion groups among BH and Primary Care providers Clinical Staff. From a data analyst approach the position also works closely with IT, EHR, and other data programs to facilitate the flow of care for patients while at the same time capturing critical data programs for reporting purposes. The Healthcare Coordinator must also aggregate data according to QA and CQI initiatives, drafting reports and producing publish-ready documentation for internal and external stakeholders.