Medical Records Clerk TEMPORARY

US-CA-Hayward
Job ID
2017-1129
HAYWARD -HWD
Category
Medical Records
Type
Temporary Full-Time

Overview

 

Under supervision of the Supervising Medical Records Clerk, the Medical Records Clerk is responsible for filing, retrieving, delivering and maintaining patient medical records and performing other related functions in the medical records department. As a Medical Records Clerk at Tiburcio Vasquez Health Center, Inc. (TVHC) this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a "can do" attitude. Patient services are the key priority in this position requiring the Medical Records Clerk to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

Responsibilities

  • Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by Supervisor(s). These include but are not limited to answering phones, photocopies, faxing, typing, completing forms, etc. Works with patient scheduling system to assist Patient Registration staff with the orderly and efficient patient flow.
  • Retrieves and files patients' medical records as required in an orderly and timely manner, also consistent with all HIPAA regulation and confidentiality standards applicable to patient health information (PHI).
  • Files clinical, lab, x-ray reports, correspondence and other relevant material in patient charts.
  • Assembles outguides to retrieve charts of patients with scheduled appointments, drop-ins and emergencies and delivers to appropriate departments.
  • Maintains Medical Records Department according to protocols. Performs routine check of filing to ensure accuracy and integrity of patient records. Assists in purging of medical records as needed and directed.
  • Assists with patient and staff requests in-person, by telephone, e-mail or fax in a manner that is friendly, respectful and timely.
  • Retrieves charts for audit and follow up purposes.
  • Delivers and collects medical records charts in clinic areas as needed.
  • Attends staff and medical meetings, as required.
  • Acts in capacity as interpreter, as needed.
  • Performs all duties and service in full compliance with TVHC’s Service Excellence Standards.
  • Performs all duties in support of successful EHR/EPM implementation.
  • Performs additional duties, as assigned by Director of Nursing and/or Medical Director and in support of quality assurance and improvement.

Qualifications

  • High school Graduate (or GED) required.
  • One year experience as a filing clerk or similar experience.
  • Computer knowledge consistent with health center information system; Education/training or work experience in computer basics and data entry highly preferred
  • Knowledge of medical terminology.

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