Dental Receptionist

US-CA-San Leandro
Job ID
2017-1112
SAN LEANDRO-ASH
Category
Dental Services
Type
Regular Full-Time

Overview

Tiburcio Vasquez Health Center, Inc. is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more.

 

Under the direct supervision of the Dental Office Manager, the Dental Receptionist performs a wide variety of clerical duties in support of patient services across multiple sites and serves as the focal point for the Dental appointment system. This position must exercise flexibility in the interest of efficiency in workflow and day-to-day operations of the Clinic. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a "can do" attitude. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established Center protocols; assisting patients/clients with forms; establishing and maintaining patient records files, retrieving and monitoring the location of dental records; generating paperwork to register patients for Center services and triage appointments for Dental Staff. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. The position requires knowledge of dental terminology, but does not require management responsibilities.

 

This is a full-time benefited position working 40 hours per week, typically Monday through Friday (may include periodic Saturday hours). The ideal candidate has excellent customer service skills working with diverse populations.  Previous medical office work experience is a plus.

 

We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, 403(b) retirement savings plan. 

Responsibilities

  • Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
  • Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
  • Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
  • Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
  • Responsible for making patient appointments, providing phone reminders and re-scheduling or canceling patient appointments when necessary; follows-up on "no show" patients on a daily basis.
  • Verifies method of payment for service (MediCal, Medicare, private insurance, private payee, Healthy Families, etc.) and collects data and/or payment as appropriate.
  • Assist patients in completing necessary insurance and dental department forms, solicits information from patients as needed; registers patient data into a variety of electronic and paper records (including "super bill"); pulls and prepares patient charts and prepares daily schedule for Dental Staff.
  • Assists in triaging patients according to written protocols in order to prioritize appointments based on urgency, provider availability, and patient history.
  • Performs regular audits of patient registration records to correct errors and ensure quality of data.
  • Files data received from secondary providers in appropriate patient chart; re-files all patients’ charts according to the Center procedures.
  • Routes "Request for Dental Records Release" to appropriate provider agencies.
  • Provides information to Center callers according to the Center Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
  • Responsible for cashiering and collection duties in accordance with Center’s policies and procedures; may perform billing functions when necessary.
  • Assumes general responsibilities for "Receptionist" according to the Center’s general policies and procedures.
  • Assumes other responsibilities at the direction of the Dental Director.
  • Performs all duties in support of successful EHR/EPM implementation.
  • Performs other related duties as may be assigned by Dental Director, Medical Director and/or Chief Executive Officer.

Qualifications

Job Requirements:

  • Knowledge of dental terminology, knowledge of the community, and other provider organizations in the community.
  • Bilingual; English/Spanish required.

Job Preferences:

  • High School equivalency diploma; one-year experience in a dental setting highly preferred.
  • Previous experience as a receptionist in a dental setting highly desirable.General

Skills Required:  

  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.

  • Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.

  • Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
  • Able to problem-solve, multi-task, a self-starter with the ability to work effectively as part of a team.Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
  • Well-developed verbal and written communication skills in English and Spanish; Additional language abilities desirable.
  • Must be highly flexible; able to accommodate changing needs of the department.
  • Willingness to work evenings and/or weekends.
  • Training and/or experience with computer data entry and ability to type a minimum of 45 WPM. Ability to operate a 10 key calculator by touch.
  • Valid California Driver’s License, insurance, and ability to accept travel assignments as required to perform duties.  

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