Tiburcio Vasquez Health Center, Inc. is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more.
Under the direct supervision of the Dental Office Manager, the Dental Receptionist performs a wide variety of clerical duties in support of patient services across multiple sites and serves as the focal point for the Dental appointment system. This position must exercise flexibility in the interest of efficiency in workflow and day-to-day operations of the Clinic. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the center. The incumbent must work collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a "can do" attitude. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established Center protocols; assisting patients/clients with forms; establishing and maintaining patient records files, retrieving and monitoring the location of dental records; generating paperwork to register patients for Center services and triage appointments for Dental Staff. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. The position requires knowledge of dental terminology, but does not require management responsibilities.
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.